Return Policy

Effective Date: 1/1/2023

At SkarduApp, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you can request a return within 7 days of receiving the item. This Return Policy outlines the conditions and process for returning products.

1. Return Window

• You may request a return within 7 days from the date you receive the product.

• After the 7-day window, returns will not be accepted unless the product is defective or damaged.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition as delivered.

• The return must include all original accessories, tags, and receipts.

3. Non-Returnable Products

The following items are not eligible for returns:

• Perishable goods such as fresh foods, organic herbs, or handmade edibles.

• Customized or personalized products.

• Products marked as non-returnable during the purchase process.

4. Return Process

To initiate a return:

1. Contact our support team within 7 days of receiving the product via email at info@skarduapp.com or through our contact form at skarduapp.com/contacts.

2. Provide your order number, reason for the return, and any supporting photos (if applicable).

3. Our team will review your request and provide instructions for returning the product, including the return address.

5. Return Shipping

• Customers are responsible for the return shipping costs unless the product was defective, damaged, or delivered incorrectly.

• SkarduApp recommends using a trackable shipping service for returns to ensure safe delivery.

6. Refund for Returns

• Once the returned product is received and inspected, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days and issued via the original payment method.

• Shipping charges from the original order are non-refundable.

7. Damaged or Defective Products

If the product you received is damaged, defective, or incorrect:

• Notify us immediately (within 24 hours of receipt) and provide supporting evidence such as photos.

• In such cases, SkarduApp will cover the return shipping cost, and a replacement or refund will be issued.

8. Contact for Returns

For any questions or assistance regarding returns, please contact us:

• Website: skarduapp.com/contacts

• Email: info@skarduapp.com

Thank you for shopping with SkarduApp! We are here to ensure your experience is delightful and hassle-free.